Blog
22nd February 2022

In a recent MPG Insights article, we covered why having a high-performance marketing website is essential to success when it comes to building a resilient marketing function. 

If your business has a well-designed website, with well thought-through and carefully mapped out customer journeys, as well as efficient back end/CMS functionality – you’ll be in a good place when it comes to building resilience into your marketing function.

An important aspect that should not be neglected, is how you evaluate the performance of your website – and thereby also your marketing.

Website analytics reports are critical for understanding your customers, and how they interact with your site, as well as your other marketing channels. This is the #1 marketing priority, as stated by MPG Founder & CEO Helen Coetzee in her blog from 1st January 2022 – In 2022, the most resilient organisations will have relevant and resilient marketing”.

Having a website analytics tool and a reporting dashboard set up and integrated into your marketing process is the only way to make evidence-based decisions to feed into marketing planning and overall business strategy.

Getting value from your website analytics requires going beyond basic stats from your Google Analytics report. Analytics dashboards should be set up for a deeper dive into what you need to know about your website visitors – going well beyond just the number of visitors, pages per session, bounce rate etc.

You need to use the right tools to collect and analyse the data available, so you can understand how your audience is engaging with specific pages on your site, as well as the marketing channels, campaigns, and tactics that brought them to your website in the first place. 

Getting the right setup and process in place for your website analytics helps build a resilient, growing business in 7 ways:

  1. Allows you to see what is driving people to your website.
  2. Enables a good overall customer experience when they get to your website.
  3. Allows you to create personalised customer journeys that deliver the most relevant, compelling, and engaging content to your customers.
  4. Delivers more conversions at an optimal conversion rate – so more web visitors do what you want them to do when they are on your website.
  5. Helps you identify the website content your customers most value, and therefore build strategies and operational plans to create more of the most valued and engaging content.
  6. Means you can leverage your best advocates and create a strong referral engine.
  7. Gives you visibility of which marketing approaches, channels, tactics, and specific campaigns are working best, in terms of driving high numbers of relevant people to your website; and then the specific ROI of each of these, based on website conversions and ultimate revenue these conversions deliver.

Quite simply: if you don’t have website analytics set up in the right way, you can’t know how any of your marketing initiatives are working, what return your marketing investment is delivering, how to improve the return, or how to invest more for growth.

So, if you’re unsure of whether your website analytics is set up correctly and you’re not seeing marketing reports based on these, we recommend you focus on this as your next area of marketing investment. Investing much more in marketing campaigns before their performance is visible to you is not a smart move.

In our next MPG Insights resource, we will be providing a practical guide on which metrics and KPIs you should be monitoring via our website analytics. Subscribe to MPG Insights to make sure you don’t miss out on the next resource, and future useful resources after that…

And in the meantime, if you’d like to speak to MPG about how to get your website analytics properly set up to help your business grow, please get in touch. Team MPG includes website and analytics specialists who can help you get great visibility of your marketing performance and ROI.

GET IN TOUCH WITH MPG TO FIND OUT MORE


Building a resilient marketing function: putting website analytics at the heart of marketing decision-making

Blog
22nd February 2022
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